Coronavirus and the Sling Library Service

Update 5th November

Update to our services due to the ongoing Covid-19 pandemic with regard to the second lockdown, starting 5th November 2020.

We continue to be so thankful to all our customers, volunteers and friends for your continued support during this time.

Click and Collect shopping and hire collections

Due to the lockdown we cannot provide a browsing service in store. Our retail store remains partially open providing a pre-booked Click and Collect service only. Availability will be Weekdays 10am-2pm and Saturday 10am-1pm. You will need to book a Click & Collect appointment slot and have pre-ordered your purchase or hire. You can do this either using the Sling Spot website for sales or myTurn for hires.

How to enter the store.

Please arrive promptly at your appointed time. You must wear a face covering and adhere to social distancing during your drop off. We ask that you do not enter the premises if the previous customer is still inside. There is hand sanitiser available for your use.

Despatching items

We are continuing to despatch items daily and with PPE in use as we prepare your hired or purchased items. Hired items can be despatched for £5. Purchases over £30 from Sling Spot are eligible for free UK shipping.

Consultations and Appointments via the Sling Surgery

Where possible we ask customers to book a virtual online appointment to minimise the risk of transmission. We have become rather skilled at these appointments and will be able to support and guide you through options for hiring/purchase. 

In Person Appointments

We may offer, in certain circumstances, in-person appointments to new parents supporting their mental health and wellbeing. This is in compliance with the official National Restrictions information supplied by the Government.

Reasons for needing a face to face appointment may include: 

1: You are a new parent and feel using a sling will significantly improve your ability to care for your child safely and effectively. 

2: You/baby have a medical consideration that cannot be supported via a video appointment. 

3: You are feeling particularly vulnerable and feel a face2face appointment would significantly improve your mental wellbeing.

You can book consultations and appointments via this link.

When coming for an in-person appointment, please note the following:-

– We require all adult attendees to face to face appointments to wear a face covering. If you do not have one we can provide a disposable covering for a small donation to the Building Bonds Project.

– Our toys are currently not in use. You may wish to bring toys from home if you need to help entertain a little one whilst you learn.

– There is parking available on the roads around the Snug; the DFS/Wren car park is free for 2hrs but it is camera monitored, so be aware!

– Please let us know in good time if you need to rearrange – there may be other customers following your appointment and we need to be available to serve them.

– If you or a member of your household develop symptoms of Covid-19, please inform us and we will rearrange your appointment to be on-line or at least two weeks later.

Library Services

Unfortunately we cannot currently run the drop-in library sessions, but the Free 10 minute video appointments are still available. 

Returning your hire items

PLEASE INFORM US IF YOU OR A MEMBER OF YOUR HOUSEHOLD HAS BEEN EXPOSED TO OR SUFFERED FROM COVID-19 DURING THIS PANDEMIC.

Please return hired items in a plastic bag. You do not need to wash the item before returning. We will do that following our strict washing process. We will quarantine all hire items that have been returned to us before washing and inspecting before being available for the next customer.

Returning your hire items in Person

You are welcome to return your carrier in person to the Sling Spot shop. Please book a Click and Collect/return appointment to do so. Availability will be 10am-2pm weekdays and 10am-1pm on Saturdays. 

Returning your hire items via Post

Postal Returns can be sent to:-

Sling Spot Ltd

71-73 Leadmill Road

Sheffield

S1 4SE

Please double bag your carrier prior to posting and inform us via email (hello@sling-spot.co.uk) that you have despatched your carrier to us so that we are expecting its return. Until we have received it in store, it is still your responsibility.  There may be delays in receiving your items, but we will waive fees for items that have been returned within a reasonable timeframe from the due date and with prior communication from you that you have despatched the item to us.

We suggest you use Royal Mail to return items to us. Some delivery companies try to deliver outside our opening hours and will return the item to you.

Hiring a new item

If you have not hired from us before, we recommend having a quick free appointment bookable here to ensure we can meet your requirements. Once you have set up your account on our system, we can despatch your item or have it ready for you to collect on your specified collection date.

If you would like to exchange your current hire please reserve your new hire via your myTurn account and book a Click and Collect appointment. 

Payments

Payments for purchases will have been made online prior to collection. 

Payments for hires will be processed upon collection via the card details recorded on your myTurn account.

This will ensure that all transactions are contactless.

Future Updates

We want to ensure that the services we offer will be safe for our staff and your family. To do this we will keep an eye on developments regarding the pandemic and will review our service offering in line with those developments. We hope you and your family continue to stay safe and that we will be welcoming you all back soon.

Thank you again

With Love

The Sling Spot and Sheffield Sling Surgery Team

Previous Updates

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Update 21st October

Update to our services due to the ongoing Covid-19 pandemic.

Thank you again to all our customers, volunteers and friends who have supported us throughout this continuing pandemic.

Our retail store remains open from 10-2 weekdays and 10-1 on Saturdays. You do not need an appointment, but you will be expected to wear a face covering and comply with Social distancing when in the store. In store, you can hire items and purchase items, but it would help if you pre-order either using the Sling Spot website for sales or myTurn for the hires.

You can prebook consultations and advice appointments either in person in the Snug or on-line via a video link.  We cannot currently run the drop-in library sessions, but have free 10 minute Sling Clinics on a regular basis for pre-booked, quick, free advice in person. 

When coming for an in-person appointment, please note the following:-

We require all adult attendees to face to face appointments to wear a face covering. If you do not have one we can provide a disposable covering for a small donation to the Building Bonds Project.

– Our toys are currently not in use. You may wish to bring toys from home if you need to help entertain a little one whilst you learn. 

– There is parking available on the roads around the Snug; the DFS/Wren car park is free for 2hrs but it is camera monitored, so be aware!

– Please let us know in good time if you need to rearrange – there may be other customers following your appointment and we need to be available to serve them.

– If you or a member of your household develop symptoms of Covid-19, please inform us and we will rearrange your appointment to be on-line or at least two weeks later.

We want to ensure that the services we offer will be safe for our staff and your family. To do this we will keep an eye on developments regarding the pandemic and will review our service offering in line with those developments. We hope you and your family continue to stay safe and that we will be welcoming you in person soon.

Our returns policy stays the same as it has been since 1st June 2020:-

Returning your carrier:-

We will be receiving Postal Returns to:-

Sling Spot Ltd

71-73 Leadmill Road

Sheffield

S1 4SE

Please double bag your carrier prior to posting and inform us via email (hello@sling-spot.co.uk) that you have despatched your carrier to us so that we are expecting its return.  Until we have received it in store, it is still your responsibility. As we are open for restricted hours, there may be a delay in receiving your items, but we will waive fees for items that have been returned within a reasonable timeframe from the due date and with prior communication from you that you have despatched the item to us.

In Person returns

You are welcome to return your carrier in person to the Sling Spot shop. We are open 10-2 weekdays and 10-1 on Saturdays.

We will quarantine all hire items that have been returned to us before washing and inspecting before being available for the next customer.

PLEASE INFORM US IF YOU OR A MEMBER OF YOUR HOUSEHOLD HAS BEEN EXPOSED TO OR SUFFERED FROM COVID-19 DURING THIS PANDEMIC.

Hiring a new item or buying in person

Please inform us in advance of your visit that you wish to hire an alternative or that you’d like to purchase items during your visit. For hires, you can request items via email. 

If you haven’t hired from us before, we would recommend having a quick free appointment bookable here to ensure we can meet your requirements. Once you have set up your account on our system, we can despatch your item or have it ready for you to collect on your specified collection date.

For purchases, you can choose Collection in person from the Sling Spot shop when checking out on the website.

Payment

We prefer to have payments made in advance via card, PayPal or bank transfer for the transactions in store. Please ask for advice on how to pay if unsure.

Despatching items

We are continuing to despatch items daily, and with PPE in use as we prepare your hired or purchased items.

Thank you again

With Love

The Sling Spot and Sheffield Sling Surgery Team

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Update 6th July 2020

Update to our services due to the ongoing Covid-19 pandemic.

Thank you again to all our customers, volunteers and friends who have supported us throughout this continuing pandemic.

As of the week commencing 6th July 2020 we will start offering more appointments for all the services we offer. This will also include in person appointments on a socially distant basis. The shop and the Snug will not be available for drop in and browsing. We will continue to offer the Zoom appointments for the foreseeable future.

When coming for an in-person appointment, please note the following:-

– During this time we do require all adult attendees to face to face appointments to wear a face covering. If you do not have one we can provide a disposable covering for a small donation to the Building Bonds Project.

– Our toys are currently not in use. You may wish to bring toys from home if you need to help entertain a little one whilst you learn. 

– There is parking available on the roads around the Snug; the DFS/Wren car park is free for 2hrs but it is camera monitored, so be aware!

– Please let us know in good time if you need to rearrange – there may be other customers following your appointment and we need to be available to serve them.

– If you or a member of your household develop symptoms of Covid-19, please inform us and we will rearrange your appointment to be on-line or at least two weeks later.

We want to ensure that the services we offer will be safe for our staff and your family. To do this we will keep an eye on developments regarding the pandemic and will review our service offering in line with those developments. We hope you and your family continue to stay safe and that we will be welcoming you in person soon.

Our returns policy stays the same as it has been since 1st June 2020:-

Returning your carrier:-

We will be receiving Postal Returns to:-

Sling Spot Ltd

71-73 Leadmill Road

Sheffield

S1 4SE

Please double bag your carrier prior to posting and inform us via email (hello@sling-spot.co.uk) that you have despatched your carrier to us so that we are expecting its return.  Until we have received it in store, it is still your responsibility. As we are open for restricted hours, there may be a delay in receiving your items, but we will waive fees for items that have been returned within a reasonable timeframe from the due date and with prior communication from you that you have despatched the item to us.

In Person returns

You are welcome to return your carrier in person by booking an appointment when the shop is open. Please do not enter the shop if there is someone already in the shop area by the door. When you are in the shop, we request that you stay in the area by the door.  We will be using necessary PPE, apply social distancing measures and best practices for sanitising that area. We will have wipes and hand sanitiser available.

We will quarantine all hire items that have been returned to us before washing and inspecting before being available for the next customer.

PLEASE INFORM US IF YOU OR A MEMBER OF YOUR HOUSEHOLD HAS BEEN EXPOSED TO OR SUFFERED FROM COVID-19 DURING THIS PANDEMIC.

Hiring a new item or buying in person

Please inform us in advance of your visit that you wish to hire an alternative or that you’d like to purchase items during your visit. For hires, you can request items via email. 

If you haven’t hired from us before, we would recommend having a quick free appointment bookable here to ensure we can meet your requirements. Once you have set up your account on our system, we can despatch your item or have it ready for you to collect on your specified collection date.

For purchases, you can choose Collection in person from the Sling Spot shop when checking out on the website.

Payment

We prefer to have payments made in advance via card, PayPal or bank transfer for the transactions in store. We will not be accepting cash. Please ask for advice on how to pay if unsure.

Despatching items

We are continuing to despatch items daily, and with PPE in use as we prepare your hired or purchased items.

Thank you again

With Love

The Sling Spot and Sheffield Sling Surgery Team

Update 1st June 2020

Update to our services due to the ongoing Covid-19 pandemic.

Throughout this pandemic, we have kept our services running in line with best practices and government regulations. We are grateful to all our customers who have supported us to support them and their little ones!

Due to the relaxed rules regarding the lockdown, we will be opening the Sling Spot shop on a restricted basis from Tuesday 2nd June 2020. Customers will be accepted by appointment only and this will be for drop offs and collections of hires and purchases in a socially distant manner and slots must be booked in advance on our scheduling website.

Returning your carrier:-

We will be receiving Postal Returns to:-

Sling Spot Ltd

71-73 Leadmill Road

Sheffield

S1 4SE

Please double bag your carrier prior to posting and inform us via email (hello@sling-spot.co.uk) that you have despatched your carrier to us so that we are expecting its return.  Until we have received it in store, it is still your responsibility. As we are open for restricted hours, there may be a delay in receiving your items, but we will waive fees for items that have been returned within a reasonable timeframe from the due date and with prior communication from you that you have despatched the item to us.

In Person returns

You are welcome to return your carrier in person by booking an appointment when the shop is open. Please do not enter the shop if there is someone already in the shop area by the door. When you are in the shop, we request that you stay in the area by the door.  We will be using necessary PPE, apply social distancing measures and best practices for sanitising that area. We will have wipes and hand sanitiser available.

We will quarantine all hire items that have been returned to us before washing and inspecting before being available for the next customer.

PLEASE INFORM US IF YOU OR A MEMBER OF YOUR HOUSEHOLD HAS BEEN EXPOSED TO OR SUFFERED FROM COVID-19 DURING THIS PANDEMIC.

Hiring a new item or buying in person

Please inform us in advance of your visit that you wish to hire an alternative or that you’d like to purchase items during your visit. For hires, you can request items via email. 

If you haven’t hired from us before, we would recommend having a quick free appointment bookable here to ensure we can meet your requirements. Once you have set up your account on our system, we can despatch your item or have it ready for you to collect on your specified collection date.

For purchases, you can choose Collection in person from the Sling Spot shop when checking out on the website. Please book your collection appointment here.

Payment

We prefer to have payments made in advance via card, PayPal or bank transfer for the transactions in store. We will not be accepting cash. Please ask for advice on how to pay if unsure.

Despatching items

We are continuing to despatch items daily, and with PPE in use as we prepare your hired or purchased items.

In Person appointments

We are currently offering appointments on-line only via Zoom – this is to ensure the safety of our customers and staff.

We will keep abreast of developments and will continue to adjust the services offered with the severity of the situation.

Thank you again

With Love

The Sling Spot and Sheffield Sling Surgery Team

Update 26th March.

We’re still committed to bringing you a helpful and useful sling support service. Babies and children’s needs have not changed and your stress levels may be high; we know close contact and cuddles help at difficult times. So we are remaining open with major adaptations.

All our consults are now online (via Zoom) and as we can’t offer library drop ins and shop support as usual, we are offering free ten minute Zoom “fit checks or quick advice” in addition to our usual 30min/60min appts. These can all be booked in the usual way via www.sheffieldslingsurgery.as.me

Our team can offer this from home and have mini libraries themselves to show you how things work.

One member of staff will be posting/delivering pre-arranged hires and sales from www.sling-spot.co.uk. Some parcels may be delivered in person to the doorstep, with with careful distancing, to preserve hands off and avoid long post office queues. Our premises have been carefully cleaned and none of our currently working staff have symptoms and have been taking precautions to avoid exposure. Parcels are all packed, prepared and sent out with gloves and masks in use.

Our premises are closed to all visitors and the shutters remain closed, which means we cannot accept any parcels, therefore we are not able to receive any returns. We are thus offering everyone who currently has a hire from us a discounted six week extension, please get in touch via email. We are working to offer people who wished to swap hires a solution, please get in touch to discuss.

We’ll support you all as long as we can, working this way means we can still give you the help you need as this situation continues.

Coronavirus and the Sling Library Service

Update 23rd of March 2020 10:30 PM

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We are  now in a national lockdown, so we have closed the Snug/Sling Spot to visitors. We are currently still posting orders and supporting people online with video consultations and email. All current hires will be extended (we cannot accept in person/postal hire returns as the doors are locked) and we may be able to offer alternative carriers in addition to your current hire if needed. Please take advantage of our online appointments  – ranging from ten minutes (free) to 30/60 minutes.

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Update 21st of March 2020 11:30 AM

____

Due to the ongoing Covid19 situation and the likely lockdown ahead, we have updated our service provision again.

What services are we still offering?

We have CLOSED the library drop in sessions, and have also stopped offering face-to-face consultations until further notice.

In Person Sling Support CONTINUES ONLINE

We are now providing all our 1-2-1s via online Zoom video appointments. All currently booked face to face sessions can be converted to Zoom easily. We have trialled this out and it is working very well indeed.

Please see this booking link to arrange your 30min or one hour video slot. We can post out your chosen carrier after your appointment (whether it is a hire or a sale).

This is now a core part of our service to Sheffield families, along with online 4th Trimester, postal hires and sales of slings.

What about babywearing?

Should you stop cuddling our children or comforting them when they cry? The answer to that is NO! Keep going! Why?

? Babies and young children need love and cuddles just as much as ever, and they don’t understand the situation. Close contact will still be the best way to nurture them, for healthy growth and reassurance. A good sling continues to help you meet your child’s need for cuddles.

?You are likely to be feeling more anxious during this pandemic; and we know that closeness and cuddles help reduce stress: activating the parasympathetic system and boosting oxytocin. Having your child cuddled close to you may be very calming and therapeutic, and allow you to feel more in control of the situation and able to do something positive (like the image attached).

?Your child may be aware of your heightened emotions and feel anxious too: so the closeness of babywearing, how it encourages conversation, and and the extra movement of walking may help bring calm to your child too. This applies to all ages!

?Slings help you to be hands-free: if your children need to stay home due to school or daycare closure, or you have to work from home, or are isolated, you may find that using a sling allows you to meet the needs of the household more effectively.

?You may find it useful to have a carrier for trips out when you want to avoid your child licking surfaces (??) or being in prolonged contact with others.

?Most carriers can be washed and wiped down easily between uses.

?There is little formal guidance about feeding and skin to skin contact with the virus with young babies: and with what we know about the importance of the early months and years on child development, it would seem that to carry on as normal is probably best. Children seem to be less severely affected by the virus but they *will* be affected by distancing from their primary caregivers. Parents will also feel this distancing significantly. We will all have to make that decision ourselves for the family’s best interests.

 

As the advice from the government changes we may implement different measures, we will update this page any time changes are made and you can follow us on Social Media to be notified of any changes.